Discover what our customers are saying about our service
Very good service. On both journeys the drivers were ready and waiting for us at the requested time, and were pleasant and helpful.
We found both drivers to and from the airport to be very good and were there on time on both occasions.
If my first experience was great, the second driver try to make me pay 5€ more than agreed ... be careful and have your confirmation with you.
Great service. Very safe and reliable. On time and no trouble caused.
Sunline were great to deal with friendly & efficient I will definitely use again and would recommend to anyone
i was a little worried since they were about 15 min late but the taxi drivers
Very profesional. Always on time. Safe journey. Pay on line or to the driver. 5 stars from me.
Arranged a transfer from Faro Airport to Albufeira (New Town) through Sunline. Very easy to arrange the reservation. When we arrived from our flight, our driver was waiting and was very helpful. It was almost 9pm when we arrived. We had a baby with us and the driver made sure to find a shop for us to get milk for the baby. If I was only reviewing the transfer from the airport, I would definitely give 5 stars. Our transfer back to the airport was very unsatisfactory. The car arrived 10-15 minutes late, which wasn't really a problem as this may be down to traffic etc. However, when the car arrived, the car seat for our baby wasn't fitted. Again, not a big issue as they are relatively quick to fit. I decided to watch the driver put in the car seat rather than load our bags into the car. This is where my problem lay. The driver merely put the belt between the body of the car seat and the seat itself and clicked it into the buckle. I told him it had to be put through the holders / guides. He did this but the belt was twisted and could not slide through the guides. He shook the car seat to check how tight it was and said it was ready. The seat was so loose that it could almost touch the front seats when it was pulled forward. I told him it wasn't in right and he just said it was. I told him there was absolutely no way that we would put a child in the seat. I asked him to open the seatbelt but he just tugged it and would not open it. I told him twice more to open the seatbelt before he did and that I would fit the car seat myself. I fitted the seat safely within a minute. I cannot find a star rating low enough for this experience. The only saving grace for Sunline is that arranging the transfer was very simple and the the driver for the transfer from the airport was so good. But the driver for the return could have put a childs life at risk because either he didn't know how to fit the seat or couldn't be bothered doing it right.
3rd time used Sunline and I can't fault the service. Punctual & reliable every time.
I would fully recommend this company to anyone wishing to book a transfer to their hotel... prompt and efficient service at very good prices ... thank you so much for providing such a wonderful service to US in Portugal ...